Effective Date: To be set by Lawncare after client review
Welcome to Lawncare. These Terms & Conditions apply when you use our website, request an estimate or quote, create an account, schedule an appointment, approve work, or purchase services from us. By doing so, you agree to these Terms & Conditions.
1. Services
Lawncare provides professional services that may include one-time, recurring, onsite, remote, project-based, and add-on services. The exact services available may vary by location, customer needs, service category, and availability.
All services are subject to our service area, scheduling availability, confirmation, and acceptance of the requested work.
2. Estimates and Quotes
Unless we state otherwise in writing, estimates, quotes, and website pricing are preliminary. Final pricing may change based on the confirmed scope, quantities, measurements, site or item conditions, accessibility, travel, materials, equipment, labor, selected options, third-party costs, or other information identified before or during the work.
We will request approval before performing material work outside the agreed scope whenever reasonably possible.
3. Bookings and Scheduling
A requested appointment or service window is not final until confirmed by Lawncare.
We may reschedule, modify, or decline work because of unsafe conditions, severe weather, staffing or equipment availability, supply delays, access problems, utility interruptions, inaccurate booking information, or circumstances beyond our reasonable control. We will make reasonable efforts to notify you and offer an alternative when appropriate.
Arrival times and completion times are estimates unless expressly guaranteed in writing.
4. Customer Responsibilities
To help us provide services safely and efficiently, you agree to:
- provide accurate contact, location, scope, and service information;
- provide lawful and timely access to the service location, item, account, or system involved;
- obtain any permissions, approvals, permits, or authorizations you are responsible for;
- disclose known hazards, damage, defects, restrictions, special materials, or unusual conditions in advance;
- secure pets, valuables, sensitive materials, and restricted areas when applicable;
- provide required utilities, connectivity, equipment, or site conditions when the service description says they are required; and
- follow reasonable preparation and safety instructions.
If the work area, item, system, or requested scope is unsafe, inaccessible, or materially different from the information provided, we may pause, reschedule, modify, or cancel the service. Additional charges may apply for reserved time, travel, materials, or work already completed.
5. Scope Changes and Additional Work
You may request changes before or during service. Changes may affect pricing, materials, staffing, and scheduling. Additional work is not included unless accepted by Lawncare and approved by the customer or an authorized representative.
Approval may be documented through a signed estimate, electronic acceptance, email, text message, account action, change order, or another agreed method.
6. Payments
Payment is due according to the estimate, invoice, booking terms, subscription terms, or checkout instructions that apply to the transaction.
By providing a payment method, you authorize Lawncare and its payment providers to process the approved charges for services, add-ons, materials, taxes, deposits, recurring charges, and other agreed amounts.
Failed, reversed, or overdue payments may result in collection activity, delayed work, suspended service, restricted account access, or refusal of future bookings, subject to applicable law.
7. Cancellations and Rescheduling
Cancellation, rescheduling, deposit, credit, and refund terms are described in our Refund Policy, available at https://lawncare.demo.wnypress.com/compliance/refund-policy/. Those terms are incorporated into these Terms & Conditions.
8. Service Results and Customer Concerns
We aim to perform the agreed services with reasonable care. Results may vary because of pre-existing conditions, age, wear, materials, environment, customer instructions, third-party systems, or factors outside our control.
Unless a specific written warranty applies, we do not guarantee a particular result beyond the agreed scope of work.
If you believe the service was not completed as agreed, notify us within the period stated in the service agreement or Refund Policy after completion. We may request photos, records, access, or other information needed to evaluate the concern and determine an appropriate remedy.
9. Customer Property and Existing Conditions
Tell us before work begins about fragile, valuable, sensitive, defective, improperly installed, or specially treated property that could be affected by the service.
To the extent permitted by law, Lawncare is not responsible for loss or damage caused by:
- pre-existing wear, damage, defects, or hidden conditions;
- improper installation, maintenance, storage, or prior work;
- unsecured, unstable, or unusually fragile items;
- ordinary wear and tear;
- inaccurate or incomplete customer information;
- customer-supplied products, materials, equipment, instructions, or credentials; or
- conditions outside the reasonable scope of the service.
Report any property-damage concern within a reasonable period after service and include supporting photos or documentation when available.
10. Accounts and Communications
You are responsible for maintaining accurate account information and protecting your login credentials. Notify us promptly if you believe your account has been accessed without authorization.
You agree that we may send transactional communications relating to estimates, appointments, invoices, account activity, safety, and customer support. Marketing communications are handled according to our Privacy Policy and applicable law.
11. Website Use
You may not misuse our website, interfere with its operation, attempt unauthorized access, submit false or harmful information, impersonate another person, introduce malicious code, or use the website for unlawful or abusive purposes.
We may restrict access when reasonably necessary to protect customers, staff, systems, or the business.
12. Intellectual Property
Unless otherwise stated, the website’s branding, logos, graphics, text, layouts, and original materials belong to Lawncare or its licensors. They may not be copied, reproduced, modified, or distributed without permission except as allowed by law.
13. Third-Party Services
Our website and operations may use third-party providers such as payment processors, scheduling platforms, maps, communications tools, customer-management systems, analytics providers, financing providers, or social media services.
Third-party services are governed by their own terms and policies. Lawncare is not responsible for third-party content, availability, or practices except where applicable law provides otherwise.
14. Disclaimer
To the fullest extent permitted by law, the website and services are provided on an “as is” and “as available” basis. We do not warrant uninterrupted website access, error-free operation, continuous third-party availability, or results beyond any express written commitment we provide.
Some jurisdictions do not allow certain warranty exclusions, so parts of this section may not apply to you.
15. Limitation of Liability
To the fullest extent permitted by law, Lawncare will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the website or services.
To the fullest extent permitted by law, our total liability for a claim relating to a specific service will not exceed the amount paid to Lawncare for that service.
Nothing in these Terms limits liability or customer rights that cannot legally be excluded or limited.
16. Governing Law
These Terms are governed by the laws of the jurisdiction where Lawncare is established, without regard to conflict-of-law principles. Any required venue or dispute language should be added here only after legal review.
17. Changes to These Terms
We may update these Terms & Conditions from time to time. The updated version will be posted with a revised effective date. Continued use of the website or services after an update takes effect constitutes acceptance where permitted by law.
18. Contact
Questions about these Terms & Conditions may be directed to:
Lawncare
demo@wnypress.com